AI Automation · Customer Support

Customer support that
replies itself

We build an AI system that reads incoming support emails, finds the right answer from your knowledge base, and prepares a draft reply — in seconds, not hours.

Request a demo See how it works

~3 sec

Response time

24/7

Always on

−80%

Manual replies

The Problem

Your team is answering the same questions
over and over again

Return policies, warranty claims, order status, product questions — most support tickets are repetitive. Your team's time is worth more than copy-pasting template answers.

Slow response times

Customers wait hours or days for answers to simple questions, leading to frustration and churn.

Wasted team capacity

Skilled employees spend their day answering repetitive tickets instead of solving complex problems.

Inconsistent answers

Different agents give different answers. AI always answers from the same verified knowledge base.

How it works

From inbox to draft reply
in three steps

Step 1

Customer reaches out

A customer sends a support email or types a question in the chat widget on your website. Both channels are handled automatically.

Step 2

AI finds the answer

The AI searches your knowledge base — FAQs, policies, manuals — and retrieves the most relevant information.

Step 3

Answer delivered

Chat customers get an instant reply in seconds. Email customers receive a professional draft in your inbox — ready to review and send. Fully automatic sending is also available, depending on your workflow.

The Solution

See the system at work

Auto-generated email draft

The AI creates a professional reply draft directly in Gmail, ready for the agent to review and send.

Embeddable chat widget

A branded chatbot widget that can be embedded on any website. Customers get instant answers without waiting for email.

End-to-end automation

Email and chat in one system — AI processes every request, searches the knowledge base, and delivers the right answer through the right channel.

Vector knowledge base

Your FAQs, policies, and product manuals stored as vectors. The AI searches semantically — not just by keywords.

In practice

What this looks like
for a real business

An illustrative scenario for an e-commerce company.

E-commerce

8 employees · 3,000+ orders/month

Customer support received 80–120 emails daily. 70 % were recurring questions — where is my package, how to return an item, address change. Two support staff spent most of the day copy-pasting the same answers.

Response time before

4–6 h

Response time after

12 min

Resolved without human before

0 %

Resolved without human after

68 %

"Customers get a response almost instantly. We finally deal with complex cases — not the same questions over and over."

— Customer Support Lead, e-commerce · illustrative scenario

What's included

Everything you need to
automate support

Gmail integration

Monitors your inbox, classifies support emails, and prepares draft replies — all automatically.

Chat widget

Embeddable chatbot for your website. Customers get instant answers, 24/7, without human intervention.

RAG knowledge base

Upload your PDFs, FAQs, and policies. The AI retrieves only relevant context — answers stay accurate.

Human in the loop

The AI prepares drafts, humans approve. You stay in full control — nothing is sent without your review.

Easy knowledge updates

Changed your return policy? Update the document, reload the knowledge base. The AI learns immediately.

Powered by Groq + Llama

Ultra-fast inference with Groq hardware. Responses generated in under 3 seconds, even for complex queries.

Ready to stop answering
the same emails?

We'll set up the entire system for your business — knowledge base, email automation, and chat widget — tailored to your brand and policies.

Get in touch

No commitment. We'll show you a working demo first.

Customer support that replies itself

Your team is answering the same questionsover and over again